Since March 2020, I have followed government guidance and advice from the Association of Reflexologists on how to operate safely. I have reviewed my processes with each change.

Although your safety is paramount, I still offer a relaxing and rebalancing treatment and the wonderful sense of well-being that follows.

Treatments

All treatments are now bookable. For treatments on your feet, I will continue to be wearing a face covering and will ask you to do the same unless you are exempt until you are settled on the couch. At that point, you are welcome to remove your mask if you wish.

For Facial Reflexology, Zone Face Lift, Indian Head Massage or Holistic Facials, I will wear a Type II facemask and a visor. Once you are settled on the coach, you will remove your face mask for treatment.

Prior to your appointment

Illness

Should I or any of the other therapists who use the premises feel ill or have symptoms of C0VlD-19, we will self-isolate immediately and not come into the therapy rooms.  This may mean that I have to cancel your appointment at short notice. If your appointment is cancelled, you will be able to re-book again.

If you, or any of the people you live with, feel ill or display any symptoms of C0VlD-19 – please let me know as soon as possible and DO NOT COME TO THE THERAPY ROOMS FOR YOUR APPOINTMENT. I have amended my booking terms and conditions and you will not be charged for any appointments which you miss due to illness or self-isolation.

Preparing for Your Treatment

Consultation

If you are a new client, I will send out the consultation form ahead of time, and ask you to fill it in and return it 48 hours before your appointment. I will then call you to discuss any of the answers and answer any questions about your treatment.

For follow-up appointments, I may ring you prior to your appointment for a telephone consultation to reduce face to face time in the treatment room. This may count towards your 60-minute appointment time.

For all appointments, when you book, you will be sent a Covid-19 Form to complete. Please complete this the day before your appointment, or on the day of your appointment.

What to Bring

I suggest bringing as little as possible into the treatment room, but please bring your own water bottle if possible.

It is important to drink water after a treatment, so if you don’t have your own water, I will supply a small bottle for you to take away.

Facilities

Although we have toilet facilities on site, and you are of course welcome to use them, remember that other business owners use these facilities too. You may prefer to think of this before you leave your home!

Payment Arrangements

Like most others, I prefer not to handle cash at present.

I have upgraded my booking system to reduce contact in taking payment.

Now you will be asked to confirm a payment card when you confirm your appointment. You do not have to do this, but it means that payment will be taken automatically when your appointment is completed. If you have not confirmed your appointment, you will be asked to send me a payment code via SMS to complete the payment.

Although I don’t have access to your card details, the system is completely under my control, so if you prefer to pay another way at the appointment, I can adjust this when marking the appointment as complete. For instance, you may have a gift voucher, or prefer to pay with a different card on the day. If you want to know more about the system I use, and how you are protected, please drop me a line, I will be happy to give you further details.

On Arrival

Please remain in or by your car – I will come and greet you when I am ready.

Between clients I have a strict cleaning regime to follow, and will complete this and put on fresh PPE before coming out to you.

I will use personal protective equipment (PPE) during your visit and during your treatment. This will include a face visor (for facial treatments), face mask, and apron.

As you come into the premises, there is a hand sanitiser just as you come through the door. Please use this. Other hand sanitiser stations are throughout the premises, please do help yourself as necessary.

Please walk straight through the training room into the treatment room. I will follow you through at a distance.

A chair is available for you just inside the door to the treatment room, and I ask that you place ALL your belongings into the box provided next to the chair.  

I will complete a Covid–19 risk assessment form for both of us with you before your treatment commences if you have not completed this beforehand, or I have not already done this by phone.

Your Treatment

I will remain at a distance until you are settled on the couch for your treatment. I will wear appropriate PPE during your treatment, such as a face visor, mask and an apron.

All sheets, pillowcases, towels and blankets on the couch have been freshly laundered, and are only used for you.

I always wash my hands before and after your treatment, and that hasn’t changed. I wash my hands following NHS recommendations before the start of your treatment. Should I need to wash my hands during your treatment, please excuse the break in your treatment.

I will make your treatment as safe, comfortable and enjoyable as possible. If you have any concerns about your treatment please let me know and I will do my best to reassure you.

Closing Your Treatment

At the end of your treatment, we will discuss any findings as usual. However, we should focus on essential conversation. Although normally this is a lovely time to chat, I am mindful that it makes sense at the moment to minimise our contact time.

I will take automatic payment unless you prefer to pay via a different method.

We will discuss your follow-up appointments and you will get an automatic confirmation later. If you need to change this at any time, you can do this yourself on the booking system, or text me for alternatives.

Although I ask that you depart promptly so I can clean and sanitise before my next client, please tell me if you do not feel well enough to get up or drive as your well-being is still my uppermost priority.

Don’t forget to drink water!

Hygiene Summary

  • The treatment couch and pillows have wipeable plastic covers.
  • Everything above these covers is completely changed between clients. This includes sheets, pillowcases, towels.
  • Items used for a previous client are bagged and removed from the treatment room before your arrival.
  • The plastic covers of the couch and pillows are cleaned with antibac/antiviral cleaner.
  • The client chair and client box are cleaned with antibac/antiviral cleaner.
  • All disposable items from the treatment trolley are bagged and removed, and remaining items and trolley cleaned with antibac/antiviral cleaner.
  • Door handles and hand sanitisation stations are cleaned with antibac/antiviral cleaner.
  • I put on a clean mask, visor and apron just before you arrive, and wash my hands.